Returns & Exchange Policy
Ziva Chikankari Return & Exchange Policy
🔄 Exchange Policy:
-
Eligible for exchange within 7 days of delivery.
-
Products must be unused, unwashed, unaltered, undamaged, and retain original tags and packaging.
-
Exchanges can be made for a different size or style (a return cost of INR 200 is applicable).
🚫 Non-exchangeable: Sale items, jewelry, and accessories. Minor color/texture variations.
🔁 Return Policy:
-
Returns are accepted within 7 days for defective, wrong, or damaged items.
-
Refunds are processed via Bank Transfer within 15 business days.
🚫 Non-returnable: Sale items, jewelry, and accessories.
⚠️ For Damaged or Incorrect Deliveries:
-
Refuse delivery if tampered.
-
Contact us with a clear unboxing video.
🧾 How to Request Return/Exchange:
-
Click here to initiate.
-
Choose reverse pickup (subject to pin code) or self-ship to: Registered Address:
86/73 KATRA, MAQBOOL GANJ, SAROJANI DEVI LAN
Lucknow, Uttar Pradesh - 226018Operational Address:
B-902, SETHI MAX ROYAL, Sector 76, Noida, Uttar Pradesh - 201301
Cancellation Policy:
-
Orders can be canceled within 24 hours of placement.
-
After 24 hours, cancellation will not be accepted as the product may already be processed.
