Ziva Chikankari

Timeframe: Orders can be canceled within 24 hours of placement.
Process: To cancel an order, please contact our customer support team via email at info@zivachikankari.com or WhatsApp at +91 99998 21445.
Exceptions: Orders that have already been dispatched or customized cannot be canceled.

All exchanges and returns must be raised within 2 days of the delivery.

We accept return/exchange requests only in the following cases:

The product must be unused, unwashed, and in its original condition with all tags and packaging intact.
A valid proof of purchase (order number or invoice) is mandatory.

Slight variations in motifs/designs are due to the hand-embroidered nature of our products. (Exchanges are not acceptable in such cases.)
Slight color differences due to lighting, screen resolution, or color balance. (Exchanges are not acceptable in such cases.)
Sale items are strictly non-returnable and non-exchangeable.
No refunds for taxes, duties, tariffs, or excise charges for international orders will be issued, regardless of refund or exchange approval.

We do not offer monetary refunds.
Once your return is approved, a store credit equivalent to the product value (excluding shipping/taxes) will be issued.
Store credit is valid for future purchases on our website.
Processing Time: Within 7 business days from the date we receive and inspect the returned item.

Registered Address:
86/73 KATRA, MAQBOOL GANJ, SAROJANI DEVI LANE
Lucknow, Uttar Pradesh - 226018

Operational Address:
B-902, SETHI MAX ROYAL, Sector 76
Noida, Uttar Pradesh - 201301

For any queries or assistance, feel free to reach out: